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At LALA Furniture, we are committed to providing a seamless delivery experience. Please review our shipping and return guidelines below:

Damaged or Missing Items

We take great care to ensure your items are securely packaged for delivery. In the rare event that an item arrives damaged or with missing parts, we will work with you to resolve the issue promptly.

   •    Damage on Arrival:

        •      If your package appears damaged upon delivery, we recommend noting “Damaged” on the courier’s delivery sheet before signing or refusing the delivery if the damage is severe.

        •      If you accept the package and discover damage or missing parts later, please notify us within 48 hours to allow us to lodge a claim with the courier.

   •    Replacements:

        •      We will arrange replacement parts or a full replacement free of charge. Replacement times vary depending on the product but typically take 14-21 working days.

        •      If replacement parts are not available or the issue cannot be resolved, we will arrange a free collection and provide a full refund.

Change of Mind Returns

If you change your mind about your purchase, you can return the item under the following conditions:

   •    The item must be in its original packaging, unused, and in re-saleable condition.

   •    Returns must be arranged within 30 days of delivery.

   •    If you need us to collect the item, a collection fee will apply based on the size and location:

        •      Small items: £10–£30.

        •      Large items: £30–£75.

Refunds are processed to the original payment method within 2-5 working days after the item is received and inspected.

Return Eligibility

To ensure the quality of returned products, the following items are non-returnable unless faulty:

   •    Custom-made or personalised items.

   •    Clearance products.

   •    Mattresses, bedding, and other close-contact items that have been removed from their packaging (for hygiene reasons).

Delivery Guidelines

   •    All deliveries are made to the ground floor unless prearranged. If additional delivery assistance is required, please contact us prior to dispatch for a quote.

   •    Ensure access to your property is clear and safe for delivery. Couriers may refuse delivery if conditions are deemed unsafe.

We are here to make your experience as smooth as possible. If you have any questions or concerns about shipping or returns, please contact us at sales@lalafurniture.co.uk

At LALA Furniture, we aim to provide a hassle-free return process for our customers. Please review our policy below:

30-Day Money Back Guarantee

   •    We offer a 30-Day Money Back Guarantee on most products, giving you peace of mind when shopping with us.

   •    Items must be returned:

        •      In their original packaging.

        •      In an unused and resaleable condition.

Refund Process

   •    Refunds are processed within 7 working days of receiving and inspecting the returned item.

   •    Refunds will be issued to the original payment method.

Return Costs

   •    For non-faulty returns, a return fee will apply to cover courier and administrative costs:

        •      Small items: £10–£30.

        •      Large items: £30–£75.

   •    For faulty or damaged items, we will arrange a return or replacement at no additional cost to you.

Exceptions

   •    The following items are non-returnable unless faulty:

        •      Custom-made or clearance items.

        •      Bedding, mattresses, and other close-contact items if used or opened (for hygiene reasons).

How to Return an Item

     1.          Contact Us: Reach out to our team at sales@lalafurniture.co.uk with your order details to initiate a return.

     2.          Provide Evidence (if applicable): For faulty or damaged items, we may ask for photos or videos for preliminary assessment.

     3.          Return the Item: Once approved, you will receive instructions to return the item, or we will arrange a collection.

Damaged or Faulty Items

   •    Any damage or fault must be reported within 30 days of delivery.

   •    We will provide a free replacement or repair for damaged or faulty items. If repair or replacement is not possible, a full refund will be issued.

Important Notes

   •    If an item is returned without prior authorization, we reserve the right to reject the return.

   •    Items must be returned in their original condition and packaging.

   •    For large items, ensure safe and accessible conditions for courier collections to avoid delays.

Welcome to LALA Furniture. By placing an order with us, you agree to the following terms and conditions, which apply to all purchases made through our website or any other sales channels. Please read these carefully before making a purchase.

Eligibility to Order

To place an order with us, you must:

   •    Provide accurate personal information, including your name, phone number, email address, and a valid UK delivery address.

   •    Note: We do not deliver to PO boxes, hotels, or accommodation addresses.

Pricing and Payment

   •    All prices are inclusive of VAT (where applicable).

   •    The total cost includes the price of the product, delivery charges (if any), and any applicable payment fees.

   •    Payments can be made using PayPal, credit cards, or debit cards. By completing a payment, you confirm that the payment method used is yours or that you are authorized to use it.

Delivery Policy

   •    Free delivery is available for most UK Mainland locations. Additional charges may apply to remote areas, including Scottish Offshore, Northern Ireland, Channel Islands, Isle of Man, and Scilly Isles.

   •    Deliveries are made to the ground floor only, unless additional arrangements have been made prior to dispatch.

   •    Estimated delivery times are provided at checkout and may vary depending on the item. While we strive to meet these timelines, delivery dates are not guaranteed.

   •    Failed delivery due to incorrect information or absence may incur redelivery charges.

Returns and Refunds

We offer a 30-Day Money Back Guarantee for most products:

   •    Items must be returned in their original packaging, unused, and in resaleable condition.

   •    Non-faulty returns may incur a return fee to cover courier and administrative costs:

        •      Small items: £10–£30.

        •      Large items: £30–£75.

   •    Refunds are processed to the original payment method within 7 working days after the item is inspected.

Exceptions

   •    Custom-made items, clearance products, and used bedding or mattresses are non-returnable unless faulty.

   •    Damaged or faulty items must be reported within 30 days of delivery. We will arrange free replacement parts or full replacements if necessary.

Guarantees and Warranties

   •    All products are sold without a standard manufacturer warranty unless otherwise stated.

   •    Faults reported within 30 days will be repaired or replaced at no additional cost.

Product Information

   •    While we strive to provide accurate product descriptions and images, minor variations may occur.

   •    Approximate dimensions are listed and may have slight discrepancies.

Customer Responsibilities

   •    Provide accurate delivery information and ensure someone is available to receive the order on the scheduled date.

   •    Inspect all delivered items upon receipt and report any issues within 30 days.

   •    Ensure safe and accessible conditions for delivery and collections.

Liability

   •    We are not responsible for indirect or consequential losses arising from delays or issues outside our control.

   •    Our liability is limited to the total value of your order.

Changes to Terms

We reserve the right to modify these terms and conditions. Any changes will be posted on our website and apply to orders placed after the update.

Contact Us

If you have any questions, please contact us at:

Email: sales@lalafurniture.co.uk

Address: 122 Kingsley Road, Hounslow, ENG, TW3 4AD, GB

At LALA Furniture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our website or services.

Key Points

   •    We collect personal information like your name, address, and payment details to process orders and improve our services.

   •    Your information is never sold. It may be shared with trusted partners to fulfill orders or provide services like payment processing and delivery.

   •    You have rights over your data, including the ability to access, correct, or delete it.

For detailed information, please read the sections below.

What Information We Collect

Information You Provide

When you interact with us, we may collect:

   •    Contact Information: Name, email, phone number, and address.

   •    Order Information: Billing and shipping details, payment confirmation.

   •    Account Information: Username, password, and security settings.

   •    Customer Support: Details provided in messages or inquiries.

Information We Collect Automatically

When you visit our website, we may automatically collect:

   •    Usage Data: IP address, browser type, device information, and browsing activity on our site.

   •    Cookies: Small files stored on your device to improve functionality and understand user behavior.

Information from Third Parties

We may receive information from:

   •    Service Providers: Payment processors (e.g., PayPal) and shipping partners.

   •    Analytics Tools: Data about website usage for performance improvements.

How We Use Your Information

We use your information to:

   •    Provide Services: Process orders, deliver products, and handle returns or refunds.

   •    Communicate: Send order updates, customer support responses, and marketing messages (with your consent).

   •    Improve Services: Analyze site performance and user behavior to enhance your experience.

   •    Ensure Security: Detect and prevent fraud or unauthorized account access.

Cookies and Tracking

We use cookies to:

   •    Remember your preferences and improve site functionality.

   •    Track website performance and usage through analytics tools.

You can manage cookie preferences in your browser settings. Please note that disabling cookies may limit site functionality. For more details, see Shopify’s Cookie Policy.

How We Share Your Information

We may share your information with:

   •    Service Providers: For payment processing, order fulfillment, and shipping.

   •    Marketing Partners: To deliver relevant ads (with your consent).

   •    Legal Authorities: If required by law or to protect our rights and users.

We never sell your personal information.

Your Rights

Depending on your location, you may have the right to:

   •    Access Your Data: Request details about the personal information we hold.

   •    Correct Your Data: Update or fix inaccuracies.

   •    Delete Your Data: Request removal of your personal information.

   •    Opt-Out of Marketing: Unsubscribe from promotional communications.

To exercise these rights, contact us at sales@lalafurniture.co.uk

Data Security and Retention

We use industry-standard measures to protect your information. Personal data is stored only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

International Data Transfers

Your information may be stored or processed outside your country of residence, including in countries with different data protection laws. We rely on approved mechanisms like Standard Contractual Clauses for these transfers.

Children’s Privacy

Our services are not intended for children under 16. If we learn we’ve collected personal information from a child, we will delete it immediately.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: sales@lalafurniture.co.uk

Address: 122 Kingsley Road, Hounslow, ENG, TW3 4AD, GB