سياسة الخصوصية
At Lala Furniture, we respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and your choices when using our website or services.
1. Information We Collect
Information You Provide
- Contact Details: name, email, phone number, billing and shipping address.
- Order & Payment Details: order contents, delivery preferences, and payment confirmations (payments are processed by secure third parties; we do not store full card numbers).
- Account Details: username, password, and preferences.
- Customer Support: information you share in messages or enquiries.
Information Collected Automatically
- Usage Data: IP address, device and browser type, pages visited, and interactions.
- Cookies & similar tech: small files used to operate the site, remember your settings, and measure performance.
Information from Third Parties
- Service Providers: payment processors (e.g., PayPal), couriers, fraud-prevention partners.
- Analytics/Advertising: Google Analytics and Google Ads (if enabled).
2. How We Use Your Information
- Provide services: process orders, deliver products, handle returns and refunds.
- Communicate: send order updates and (with consent) marketing messages.
- Improve & secure: analyse performance, test features, prevent fraud, and ensure security.
- Legal obligations: maintain records, comply with tax and accounting laws.
3. Cookies & Google Services
We use essential and optional cookies. Optional cookies (analytics/advertising) run only with your consent. You can change or withdraw consent at any time via the cookie banner or your browser settings.
- Analytics: Google Analytics to understand site usage.
- Advertising: Google Ads/remarketing to show relevant ads (only if you consent).
You can manage cookies in your browser settings. To opt out of Google’s personalised advertising, visit Google Ads Settings. To opt out of Google Analytics, use the Analytics Opt-out Add-on.
4. Legal Bases (GDPR/UK GDPR)
- Contract: to process and fulfil your orders.
- Consent: for marketing and non-essential cookies.
- Legitimate Interests: to prevent fraud, keep our services secure, and improve our website (balanced against your rights).
- Legal obligation: for accounting, tax, and regulatory requirements.
5. How We Share Your Information
- Service Providers: payment processors, delivery companies, IT and customer support providers.
- Marketing Partners: only with your consent.
- Legal Authorities: when required by law or to protect our rights.
We do not sell your personal data.
6. International Transfers
Your data may be processed outside the UK/EEA. Where this occurs, we use approved safeguards, such as Standard Contractual Clauses.
7. Data Security & Retention
We use industry-standard security measures. We retain data only as long as needed for the purposes above or as required by law. Typical retention: order records up to 7 years for tax; account data until you delete your account; marketing data until you unsubscribe or your consent expires.
8. Your Rights
- Access your data and receive a copy.
- Rectify inaccurate or incomplete data.
- Erase your data (where applicable).
- Restrict or object to certain processing.
- Data portability for information you provided.
- Withdraw consent for marketing/cookies at any time.
To exercise rights, email sales@lalafurniture.co.uk. We aim to respond within 30 days.
9. Children’s Privacy
Our services are not intended for children under 16. If we learn we have collected such data, we will delete it promptly.
10. Third-Party Links
Our site may link to third-party websites. Their policies apply when you visit them.
Lala Furniture is a trading name of Yellow Corporation Ltd
122 Kingsley Road, Hounslow, England, TW3 4AD
Email: sales@lalafurniture.co.uk